tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution. Here`s an example: A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the

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Support your customers as well as the leading brand but for a fraction of the cost. You customers join a central queue simply by visiting your website. Your technicians then join sessions as they like (no simultaneous limit). Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Licensed at a one-off cost of $999 per concurrently active support session.

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technical support tool! Maximizer Support Wizard was developed after years of technical support experience and envisioning a more efficient way to communicate. It embraces various levels of phone support utility functions, system status indicators and popular software with special offers. Features include one-click access to over 30 Windows service functions, monitoring of vital system information, detailed technical information about your system

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Support your customers as well as the leading brand but for a fraction of the cost. You customers join a central queue simply by visiting your website. Your technicians then join sessions as they like (no simultaneous limit). Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Licensed at a one-off cost from $395.

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Block Netscape, Internet Explorer, Mozilla and desktop pop-up windows with the latest upgrade of this small tool, now with added support for Mozilla, and new technology to block annoying Messenger Service and GAIN adserver desktop ads! No need to adjust proxy settings, or add sites to a list. Pop-Up Stopper will not strip web images or slow your browser. Free tech support too!

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technician to the right call, by measuring the technician`s productivity, by letting remote technicians using a web browser manage their open tickets, schedules, tasks and customer information, and by reducing the number of customer "status" phone calls since they can view their status online using a web browser and log new incidents. Note: browser access requires the Commit Web Interface module. Increase Revenues and Always Get Paid by controlling

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